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MAT 515 Brighton College Week 1 Customer Engagement Questions

MAT 515 Brighton College Week 1 Customer Engagement Questions

Question Description

Week 1 Discussion Attachment

Need for Business Improvement

  1. Select one project from the working or educational environment of your choice and specify the main work process (for example, suppliers and customers involved, work flow, et cetera) of the project that you have selected.
  2. Next, suggest at least two actions that a manager can take in order to improve the work process of the project in question.
  3. Provide a rationale for your response.

This is the student response …..Cannis Norris

RE: Week 1 Discussion

1.Select one project from the working or educational environment of your choice and specify the main work process (for example, suppliers and customers involved, workflow, et cetera) of the project that you have selected.

As one of the Accounting Technicians, most of my workflow comes from other programs and offices that must make sure that the information that is being provided on the invoices, reimbursements or ITS bills is accurate. When it comes to me, it is part of my duties to research information as needed and provide the correct information prior to sending information out to be paid. Every vendor has a tax ID# and this information should be in our system for them to be paid. The process that has been put in place by the state is that all information must be approved, cost centers must be validated and prior to things being released, it is my responsibility to initial all documents stating the information is correct and ready to be paid.

2.Next, suggest at least two actions that a manager can take in order to improve the work process of the project in question.

When it comes to improvement of processes, there must be a system in place that will allow indicators to pop up when a fund is invalid, wrong invoice number on form, etc. Another way to eliminate some of the issue that arise, is limit the amount of hands the material goes through. If the invoices, travel etc. are sent to one person, then that person will be the go-to person for the fund in question. When the programs are sending information to Accounts Payable to audit, key and pay, the only information is needed is the invoice and supporting documentation that explains the reason for the payment.

3.Provide a rationale for your response.

The department in which I work consist of many sections and because of this, it may be feasible for them to allow the technicians to key the information into the system which will eliminate mishandling of the paper. By having so much paper floating around from office to office, this may cause some of the insufficient activity. Everyone should be able to help when needed instead of not wanting to cross train others to allow them to help those individuals that may be behind in getting things done. When issue arise and information is needed from another section, it may take some time for the information to get back to you. When this happens, the vendor maybe contacting you concerning payment, and this could be eliminated if there were policies that each person is held to uphold.

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