Managers have always been concerned about how tasks should be performed. Early management experts were interested in the ‘one best way’ to arrange work and jobs. Later, researchers created the now famous Hawthorne Studies to unravel the patterns of human behavior in the workplace. From his work in the 1950s, Herzberg wanted to know the importance of attitudes toward work and the employees’ experiences, both good and bad, that workers reported. The fact that job dissatisfaction and job satisfaction were the results of different aspects of the work environment was an important finding.
What Herzberg discovered changed the way we view job design. The Job Characteristics model built upon Herzberg’s findings in identifying the five core job dimensions, especially autonomy. As managers and organizations continue to search for work designs that will energize and engage employees, Hertzberg’s study of when people felt good and felt bad at work continues as a classic.
· Why do you think jobs need to be “designed”?
· How can job design contribute to employee motivation?
Take a look at exhibit 11-2 in chapter 11 and read the part on Herzberg’s Two Factor Theory, then discuss your thoughts around the 2 points
Just 1-2 paragraphs should be enough